Background & Purpose

Family Members have extensive knowledge and experience from years of working with children and communities to develop solutions to improve children’s care. Family’s model is based upon the transfer of knowledge as a mechanism for change; this is at the heart of the relationship between each local CSO and the international alliance. Knowledge exchange is central to all we do and Family has several mechanisms to facilitate this. But many Members do not yet have their practice documented. 

We are looking for a consultant to create a Documentation Toolkit, which will provide Members with a framework and templates for documenting their practice. The Toolkit will provide clear guidance for creating original documentation, where this does not currently exist, and will enable them to undertake documentation independently or with some guidance from the Secretariat. 

We would like the consultant to then deliver training to Members, to ensure that the learning from the documentation toolkit reaches all Members, through an accessible and engaging online training workshop (one or more).

Our objectives for this work are as follows:

  • Members will be clear about the process for documenting their models and tools, and for sharing through Family mechanisms. They will have clarity about how to go about it (they will be supported by the Knowledge Management Coordinator/Consultant as necessary and in time will be able to use the documentation toolkit for guidance in their own documentation process.
  • Members’ knowledge/models of practice/tools will be documented in an accessible way and ready to share across the Membership and the wider sector in engaging formats.
  • Members’ will be able to easily access other Members’ documented knowledge and practice and take clear learnings from it in order to adapt to their own contexts where appropriate.
  • Through increasing the bank of Members’ documentation Family will enhance its evidence base to support its goals and advocacy.


  1. Consult Family Members (via online meetings) on documentation experience, needs and desired toolkit elements to inform activity 2 below - in early September.
  2. Create a Toolkit containing guidelines and templates to support Members in documenting their practice (which Members will do independently or with some guidance) - by end of October.
  3. Deliver 1 or 2 online training sessions (which will be recorded and reused) to Members in documenting practice - November.
  4. Accompany 2 or 3 Members in documenting their practice - November/December.

Time frame

  • We hope to engage the consultant during the 3rd week of August and for work to begin soon after. The total number of days of work over August-December will be discussed and agreed before signing the contract.  
  • We envisage Member consultations taking place in early September. 
  • The Toolkit will be created by the end of October
  • Member trainings will take place in November
  • 2 or 3 Members will be accompanied in their documentation in November/December.

Selection Process

Please download the TOR for full details: Terms_of_Reference_-_Documentation_Toolkit__Member_Training.pdf

Please send your CV and a cover letter outlining your relevant skills and experience, and your top line plan for achieving the deliverables.  Please also send a sample of your work according to the criteria above.  Please also include a proposed time frame and your daily rate. 

Please send your application to [email protected] by 9am UK time on Monday 10th August 2020.

Interviews will be held during the week commencing 17th August 2020 and the selection will be made shortly after. 

Applications are encouraged from all suitable applicants regardless of their gender, race, religion, disability or other characteristics protected by the UK Equality Act 2010. Support will be available for anyone who reasonably requires help to apply. 

Consultants / Contractors are expected to comply with Family’s Safeguarding Policy.